|Bookshelf Home | Contents | Index | PDF|
Members can redeem these points for rewards, such as products. For example, a program may give members frequent flyer miles that they can redeem for airplane flights. Another program may give members training points that they can redeem for free training.
A point's expiration date is always maintained. However, if the Expire Points checkbox is not selected for a tier, then points do not expire for any member who is part of that tier, even if the points are past their expiration date. The points keep their original expiration date, but they do not expire until the member becomes part of a tier that expires points.
If an accrual transaction is cancelled, the points that were given are returned to the original point block and can then be given to another member. If a point expires, it is not added back to the point block. An expired point can no longer be used, just as if the member had used to for a redemption award.
Do not confuse a point's expiration date with a point block's start and end dates, which control when points can be taken from a point block. Transactions with a transaction date after a point block's end date cannot debit points from that point block, even if the point block still has points left. However, points that already have been taken from the point block and given to members do not expire after the end date.
|Siebel Loyalty Administration Guide|