Siebel Order Management Guide Addendum for Industry Applications > Workflows for Customer Asset-Based Ordering > Workflow to Reject an Order >

eSales - Reject Order Process

This workflow is called to process an order that is rejected by a power user (delegated administrator or purchasing manager). This workflow is shown in Figure 35.

The user starts this workflow by clicking the Reject button on the Order Approval View.

Figure 35. CUT eSales - Reject Order Process Workflow

Workflow Description. This workflow:

1. Checks the type of user who is rejecting the order.
2. If the user is not a power user (not a Purchasing Manager or Delegated Administrator), displays a message and terminates.
3. If the user is a power user, displays the Add Comments View.

   The user enters comments explaining why the order is being rejected or cancels the process.

4. If the user does not cancel the process, sets the order status to Rejected.
5. Sends an email to the contact associated with the order, informing them of the rejection.
6. Returns the user to the Order Approval View.