Security Guide for Siebel Business Applications > User Administration > Managing Forgotten Passwords >
User Experience for a Forgotten Password
A user who has previously self-registered can retrieve a new password, if they have forgotten their existing password. On a future login, this user can change the new password in the User Profile view.
To retrieve a new password
- In the login dialog box, the user clicks Forgot Your Password?
The User Information form appears.
- The user completes all fields of the form, and then clicks Submit.
- The user enters the answer to the challenge question.
If the challenge question is answered correctly, the New Password Confirmation dialog box appears with a new password for the user.
- Click Continue.