Siebel Universal Queuing Administration Guide > Siebel Universal Queuing Reporting > Viewing Real-Time Status Data >

Viewing Route Status Data

The Route Statistics view displays the following for each active route:

  • The target and actual service level
  • The average wait time, and the longest wait time
  • The total number of abandoned work items
  • The total number of work items currently in the route

NOTE:  The actual service level will not display any data if no work items matched the route during an interval.

To view route statistics data

  1. From the application-level menu, choose View > Site Map > UQ Administration > Route Statistics.

    The Route Statistics view appears.

  2. Click Refresh to update the displayed data.
Siebel Universal Queuing Administration Guide