Siebel Email Response Administration Guide > Global Deployment Setup and Configuration >
About Global Deployment Setup and Configuration
If you wish to use Siebel Email Response as a global response system, you must configure Email Response accordingly. This chapter details how to configure and setup Email Response for global deployment. This involves planning your deployment, using the smart response character set, and setting and deploying the Email Response client.
When you have completed these tasks, you will be able to use Email Response to answer communications from across the globe.