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Setting Up Communications Driver Parameters

Siebel Email Response uses the Internet SMTP/POP3 Server driver for sending and receiving email messages. The Internet SMTP/POP3 Server driver has a number of driver parameters that define the default behavior of this driver. Organizations may have multiple mailboxes they wish to monitor such as support@siebel.com, sales@siebel.com, and marketing@siebel.com. These mailboxes can share common parameters. For example, support@siebel.com, sales@siebel.com, and marketing@siebel.com might have the same SMTP Server and POP3 Server parameter (mail.siebel.com). For more information, see How the Internet SMTP/POP3 Driver Processes Email Messages.

The administrator can set default driver parameters for the SMTP/POP3 driver, instead of setting these values for each profile they create. If, however, the administrator has another mailbox (such as support-japan@siebel.com) that is on a different POP3 server and SMTP server (such as japan.siebel.com), the administrator has to create profile parameter overrides for POP3 and SMTP Server only for the support-japan@siebel.com profile.

The most common driver parameters that an administrator might change are parameters that are relatively consistent across most of an organization's mailboxes, such as those for the SMTP Server and POP3 Server, or parameters that need to be changed occasionally for all profiles. For example, if an administrator is troubleshooting the communications setup and wants to turn on debug logging, the administrator changes the LogDebug parameter to TRUE.

The administrator can set up an SMTP backup server, the host name or IP address of the machine on which the backup Internet SMTP server is running, as appropriate for your network configuration. This parameter is used when you have implemented a failover strategy for your SMTP server handling outbound email or fax communications. For more information, see Siebel Communications Server Administration Guide.

To set up your communications driver parameters, see Siebel Communications Server Administration Guide.

NOTE:  To make sure you use a supported communications driver, see Siebel System Requirements and Supported Platforms on Siebel SupportWeb for specific system requirements.