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Siebel Email Response Administration Guide > Completing Basic Setup Tasks > Setting Up Communications Server for Siebel Email Response > Understanding Communications Driver ProfilesSiebel Communications Server profiles map to individual accounts or mailboxes on a server. For example, support@siebel.com or info@siebel.com are valid accounts to which a profile can be mapped. Because you can use the same driver for many different profiles, you must create a unique profile to differentiate each of your email server accounts. For example, support@siebel.com and info@siebel.com must have separate profiles. Although you can use any name you choose, it is recommended that you use the email address as the profile name. This makes each profile easier to identify. You can determine what email profiles are available in the From drop-down list on an email reply by associating profiles with responsibilities. For example, you might want your support representatives to send replies only from support@siebel.com and your marketing representatives to send replies only from info@siebel.com. To accomplish this, create a responsibility for each group and associate each profile and agent with the appropriate responsibility. Each profile has parameter overrides that assign unique behaviors to it. For example, a common parameter override is Mail Password. The instructions in this section provide basic information for creating a communications driver profile. For more detail, see Siebel Communications Server Administration Guide. NOTE: Repeat the following procedures for each Siebel Email Response mailbox. For more information, see Siebel Communications Server Administration Guide. To create a communications profile, complete the following tasks in the order presented:
CAUTION: To delete a profile, you should delete it only from the response group. Do not delete it from the Profiles list because Communications Outbound Manager might be using it to send a message and emails could be lost. Creating a Communications Driver ProfileWhen creating a communications profile, you must first create a communications driver profile. You can create a communications driver profile by completing the following procedure. To create a communications driver profile
Assigning Parameter Overrides for a Communications ProfileThe next task is to assign parameter overrides for the profile. Some driver parameters have no default value. If a parameter is required, you must assign the value as a profile parameter override when you create the profile. This is what determines whether a profile would be shown as owner, same organization, or one of responsibility. To assign parameter overrides for a profile
Fine Tuning a Communications Driver's Profile ParametersWhen assigning parameter overrides for a communications profile, it is recommended that you fine tune the Polling Interval parameter as follows: Increasing the time in this way, ensures that all mails on the POP3 Proxy Server are polled successfully, regardless of the mail size. Submitting Profile ChangesThe final step in creating a communications profile is to submit any profile changes. When you submit profile changes, you unload the profile and profile configuration settings from all response groups that are loaded with the profile. You also load the profile in all of the response groups that are configured with the profile. You should submit profile changes in the following situations:
You can submit profile changes by completing the following procedure. |
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