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Using the eMail Response - Process Service Request Workflow
Structured or Web-form messages, which must be submitted in plain text, can be processed using the eMail Response - Process Service Request workflow. The eMail Response - Process Service Request workflow attempts to identify a contact record that matches the sender's email address and processes the messages by identifying a keyword at the beginning of the subject line of the inbound email message. The other words in the subject line are ignored. Figure 20 illustrates this process.
Figure 20. eMail Response - Process Service Request
This section describes how to take advantage of the following features of this workflow process:
To set up the eMail Response - Process Service Request workflow, use this chapter, Completing Basic Setup Tasks and Siebel Business Process Designer Administration Guide.