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Siebel eService Administration Guide Addendum for Industry Applications > Siebel eService for Communications, Media, and Energy > Features Specific to Siebel eService for Communications, Media, and Energy >
When the contact logs in, the login process loads the contact's primary account's profile into memory. When the contact selects an account, it does not flush the primary account's profile out of memory and load a new one. It only changes the values of four profile attributes, as shown in Table 20.
However, if you want to use a specific field value of the current account for personalization, you can write Siebel VB code to get the field value from the account. When the user selects an account, the system sets two global variables that can be accessed using Siebel VB:
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