Siebel Applications Administration Guide > Creating and Administering iHelp >
Activating, Revising, and Deactivating iHelp Items
The Activate, Revise, and Deactivate buttons control:
- The status of the iHelp items.
- Whether the items are visible in the iHelp pane and iHelp Map.
- Whether the items can be edited.
The behavior of these buttons is described in Table 14.
Table 14. About the Activate, Revise, and Deactivate Buttons
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Activate |
The iHelp item is complete and ready for general use. |
Cannot be modified (although it can be deleted). The status and version no longer appear with the item name in the iHelp pane. |
In Progress |
Active |
Revise |
You want to make changes to an active iHelp item. |
Copies the iHelp item to a new record that can be edited. For the new record, deselects Active flag on Responsibilities view. |
Active Inactive |
In Progress |
Deactivate |
You no longer want the item to display in the iHelp pane. |
The iHelp item is no longer displayed in the iHelp pane or the iHelp Map. |
Active |
Inactive |
To activate an iHelp item
- Navigate to the Administration - iHelp screen > All iHelp Items view.
- Select an in-progress iHelp item.
- Click Activate.
To revise an active iHelp item
- Navigate to the Administration - iHelp screen > All iHelp Items view.
- Select an active iHelp item.
- Click Revise.
TIP: Reset the responsibilities for the in-progress iHelp item so that you can see and test the item that you are revising.
To deactivate an iHelp item
- Navigate to the Administration - iHelp screen > All iHelp Items view.
- Select an active iHelp item.
- Click Deactivate.
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