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Using Siebel Tools, you can modify existing assignment object definitions or create new assignment object and assignment criteria definitions in the Siebel repository. After you compile the changes, these definitions appear as criteria in the Criteria view or as skills in the candidate skills picklists in your Siebel Business Applications for assignment object selection.
Table 32 lists the various configuration tasks you may need to perform before creating your assignment rules. The steps are presented in no particular order, and some may not be applicable for your needs.
NOTE: In addition to the basic configuration tasks, you might find you need additional configuration to meet your particular business needs. Configuration tasks other than the basic topics are explained in a separate chapter and may require you to have additional knowledge or skills to perform. For more information about advanced configuration tasks, see Advanced Siebel Assignment Manager Configuration.
Before you can successfully configure Assignment Manager, you need to have a thorough understanding of how to use Siebel Tools, Assignment Manager, and the Siebel Data Model. Also familiarize yourself with the basics of the underlying Siebel Business Applications architecture.
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