This chapter provides an introduction to the architectures used with Siebel Workflow to automate your organization's work processes. It includes the following topics:
Siebel Workflow is an interactive software tool that allows you to automate how your organization handles workflow processes. Workflow uses as its basic model the same processes that organizations use in their sales, marketing, and service departments that determine business workflow. You can use a workflow process to promote consistency and adherence to processes through the automatic enforcement of business policies and procedures.
The Siebel Workflow product provides a graphical user interface featuring a familiar flowcharting methodology for designing a workflow process.