Siebel Business Process Framework: Workflow Guide > Developing a Workflow Process >

Job Roles Involved in Developing a Workflow Process

The job roles associated with developing a workflow process include:

• The Business Analyst considers your organization's business requirements and determines the processes to be automated using the Siebel application.
• The Workflow Configurator uses Siebel Tools to build workflow a process and to define objects, business services, and programs.

  Your organization can use the predefined objects, business services, or programs provided in the application. You can also use the Workflow Configurator to define custom objects, business services, and programs in Siebel Tools.

  Note that a Business Service can also be defined in the Siebel client. For more information, see Integration Platform Technologies: Siebel Enterprise Application Integration.

• The Workflow Administrator monitors workflow processes in the Siebel client using Siebel Workflow. The Workflow Administrator also activates workflow policies by generating database triggers in a script and creating them in the Siebel database. The Workflow Administrator then starts Siebel Server processes that execute workflow processes and policies. This person is typically a system administrator, database administrator, or someone from the Information Services department.
• The End user uses the Siebel client and causes workflow processes and policies to execute. This person is typically an employee of your organization, and can also be a customer.