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Troubleshooting Rules Configuration and Activation


This topic provides information for resolving issues that occur when you configure and activate a rule module in the Rule Modules List view of your Siebel application's Administration - Business Rules screen.

To resolve a problem, look for the problem in the list of Symptoms/Error messages in Table 20.

Table 20. Troubleshooting Rules Configuration and Activation
Symptoms/Error Messages
Diagnostic Steps/Cause
Solution

Inconsistent flag has value Y.

This read-only flag is set in the Rule Modules applet when the rule module is inconsistent with the currently deployed semantic role model.

This state occurs when you deploy the rule module from HaleyAuthority, then the semantic role model is changed and redeployed, which may cause your rule module to be inconsistent with the model. Your rule then contains statements that are not understood by HaleyAuthority.

One sample scenario for which this state occurs is:

  • The module uses a field as a string in rule statements, then somebody changes the field from DTYPE_TEXT to DTYPE_BOOL in the in the Siebel Repository. The field is re-imported or the knowledge base is synchronized with the Siebel Repository. The model is re-deployed with another rule module. Your rule module is then inconsistent with the currently deployed semantic role model. Rule statements using the field are inconsistent with the currently understood statements that use that field entity.
  1. In your Siebel application, navigate to Administration - Business Rules > Rule Modules List.
  2. Deactivate the inconsistent rule module.

    For information on deactivating a rule module, see Using the Deactivate Module Option

  3. In HaleyAuthority, edit rule statements to make them understood.
  4. Re-deploy the rule module.
  5. In your Siebel application's Rule Modules List view, confirm that the rule module's Inconsistent flag has the value N, then re-configure and activate the rule module.
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