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VerifyEntitlement

Use this Web service to obtain the best response time for Service Requests based on customer entitlements.

VerifyEntitlement Operations

For a list of operations associated with this Web service, see Table 182.

Table 182. VerifyEntitlement operations
Name
Description

FSVerifyEntitlementRunProcess

Verifies customer entitlements at the time of service request creation to ensure the fastest response time.

Request Message Description: FSVerifyEntitlement

For a description of this request message, see Table 183.

Table 183. Request Message Description: FSVerifyEntitlement
Node
Description

Contact_spcTime_spcZone

Time zone.

Account_spcId

Accounts which entitlements cover.

Product_spcId

Products which entitlements cover.

Contact_spcId

Contacts which entitlements cover.

Asset_spcId

Assets which entitlements cover.

Owned_spcBy_spcId

Owner of the service request.

Priority

Priority of the service request.

Created_spcDate

Created date of the service request.

Contact_spcAccount_spcId

Contact of the service request.

Response Message Description: FSVerifyEntitlement

For a description of this response message, see Table 184.

Table 184. Response Message Description: FSVerifyEntitlement
Node
Description

Commit_spcTime

Commit Time for the service request.

Entitlement_spcId

Entitlement Id that was used.

Entitlement_spcName

Entitlement name that was used.

VerifyEntitlement Application Interface

This topic describes the application objects called by the this Web service. For more information on application implementation, refer to your application development documentation on Oracle Technology Network.

Service Object (Business Service or Workflow)

For a description of the service objects for this Web service, see Table 185.

Table 185. VerifyEntitlement Service Object
Name
Boundary Object Type
Class (if BusService)

FS Verify Entitlement

Workflow

Not applicable

Methods

For a description of the method used for this Web services, see Table 186.

Table 186. VerifyEntitlement Methods
Operation
Method

FSVerifyEntitlementRunProcess

[WF: FS Verify Entitlement].[RunProcess]

Example Package for VerifyEntitlement

To view an example of messages for this Web service, navigate to the documentation library for Siebel applications on Oracle Technology Network, and click the Related Files link next to the link for Siebel CRM Web Services Reference to access a zip file. Extract the files in the zip file.

Request

See the following file to view the sample code:

...\VerifyEntitlement\VerifyEntitlement_request.xml

Response

See the following file to view the sample code:

...\VerifyEntitlement\VerifyEntitlement_response.xml

Message Schema (WSDL) for VerifyEntitlement

To view the message schema for this Web service, navigate to the documentation library for Siebel applications on Oracle Technology Network, and click the Related Files link next to the link for Siebel CRM Web Services Reference to access a zip file. Extract the files in the zip file.

...\VerifyEntitlement\VerifyEntitlement.wsdl

    
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