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Process of Making Payment Arrangements in Siebel Communications (End User)

End users can request a special arrangement if a customer is unable to pay for services when a bill payment is due. The customer may request a payment plan or a deferral of payment. In response, your company can approve the request, reject the request, or propose its own terms. The response may depend on factors such as corporate policy, customer credit history or credit worthiness, and longevity of the customer's association with your company.

To make a payment arangement, perform the following tasks:

1. Requesting a Payment Arrangement (End User)
2. Viewing the Outcome of a Payment Arrangement Request (End User)
3. Recording a Customer's Decision About Payment Arrangement Terms (End User)

For more information about integrating the billing component with an external billing system, see Defining Integration Workflows for Siebel Communications.