Siebel Communications Guide > Billing in Siebel Communications > Process of Making Payment Arrangements in Siebel Communications (End User) >
Requesting a Payment Arrangement (End User)
Because the billing component is integrated with an external billing system, a payment arrangement request is sent to the external billing system, which processes the request and generates a response. This task is a step in Process of Making Payment Arrangements in Siebel Communications (End User). To request a payment arrangement
- Navigate to the Invoices screen.
- From the Show drop-down list, select All External Invoices.
- In the Invoices list, select an invoice.
- Click the Payment Arrangements view tab.
- In the Payment Arrangements list, add a record and enter information for the request.
Some fields are described in the following table.
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Number of Installments |
For a single-payment deferral plan, this is 1. When you click on the Installment Amount field, the amount is automatically generated. |
Installment Amount |
When you click on this field, the amount is generated according to the Original Amount Due and Number of Installment data. |
The external billing system processes the request and populates the Payment Arrangements Outcome view at the bottom of the screen.
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