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Changing Fraud Thresholds in Siebel Communications (End User)

End users can change thresholds in the fraud profile, if necessary. For example, if a breach of a credit threshold generated the fraud alert, the customer can request a higher threshold. If this is granted, it may cancel the fraud alert.

To change a fraud threshold

1. Navigate to the Fraud Management screen.
2. In a record of the Fraud Alerts list, click the Account Name hyperlink.
3. In the Fraud Account Profile form, change one or more of the fields.

   For information about the fields in the Fraud Account Profile form, see Profiles in Siebel Communications.