This chapter explains some basic concepts regarding profiles and provides step-by-step instructions for creating them. It also describes the interrelationship among profiles, business functions, and back-office systems.

Administrators, such as call center administrators, sales administrators, and sales managers, will benefit from reading this chapter. It shows where customer service representatives (end users) enter information for these profiles and which information might be critical for smooth integration with back-office systems.

After becoming familiar with the end-user procedures, you can customize the software to fit your company's needs.

This chapter includes the following topics:

• About Profiles in Siebel Communications
• Scenario for Profiles in Siebel Communications
• Creating and Updating a Profile in Siebel Communications (End User)
• About Billing Profiles in Siebel Communications
• About Customer Profiles in Siebel Communications
• About Exemption Profiles in Siebel Communications
• About Financial Profiles in Siebel Communications
• About Fraud Profiles in Siebel Communications
• About Loyalty Profiles in Siebel Communications
• About Site Profiles in Siebel Communications
• About Statement Profiles in Siebel Communications
• Creating and Updating an Address Profile in Siebel Communications (End User)