This chapter provides information about implementing Siebel CTI Connect to support handling voice communications work items using Envox (formerly Intel Netmerge) CTI middleware. It includes the following topics:

• About Siebel CTI Connect
• Installing Siebel CTI Connect
• Siebel CTI Connect Driver Settings
• Siebel CTI Connect Driver Parameters
• Siebel CTI Connect Commands
• Siebel CTI Connect Command Parameters
• Siebel CTI Connect Events