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Installing Siebel CTI Connect

This topic describes how you install Siebel CTI Connect. Navigate to the following locations in the Siebel network image to install the individual components of Siebel CTI Connect:

• Envox Call Information Manager

  Siebel_Image\Windows\Server_Ancillary\Siebel_CTI_Connect_Server\enu\cim

  Additional documentation about installing and configuring Envox Call Information Manager appears in the Siebel Business Applications Third-Party Bookshelf.

• Envox CT Connect

  Siebel_Image\Windows\Server_Ancillary\Siebel_CTI_Connect_Server\enu\ctc\

  Additional documentation about installing and configuring Envox CT Connect appears in the Siebel Business Applications Third-Party Bookshelf..

  Siebel_Image is the directory for your version-specific Siebel network image. For more information about creating the Siebel network image, see the Siebel Installation Guide for Microsoft Windows.

Limitations with Nortel Meridian Switch

The following limitations apply to call scenarios when you are using Siebel CTI Connect software with a Nortel Meridian switch:

• When an agent initiates a consultative or conference transfer to another agent, the communications toolbar of the originating agent indicates that the call is on hold. If this agent needs to retrieve the call from hold, it is recommended that the agent click the Release Work Item button to release the active call and then click the Resume Work Item button to retrieve the call from hold.
• Call forwarding is not supported from an agent's ACD/Position DN. The agent must log out of the ACD before call forwarding can be enabled.
• When a customer disconnects during a conference transfer, the communications toolbar of the originating agent does not indicate that the call has been disconnected.