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The Customer Dashboard includes application programming interfaces (APIs) to pull information from or push information to the Customer Dashboard through Siebel Visual Basic script or Siebel eScript script. Because the Customer Dashboard resides in a separate frame, it requires a user interface event to update customer dashboard fields. To generate a user event, you must add a button to an applet that uses a script to call the Update Dashboard command.
An update to the Customer Dashboard requires a row ID. However, a virtual business component uses a virtual row ID. Therefore, to display information from a virtual business component in the customer dashboard, you must script the UpdateDashboard function.
The Customer Dashboard allows only one user interface update for each user interface event. For example, if you add a button to a view, then one click of that button is one user interface event. For that event, Siebel CRM can execute only one user interface update, such as updating the Customer Dashboard. The code behind a single button cannot include two user interface updates, such as updating the Customer Dashboard, and then displaying a new view in the main frame of the Siebel application.
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