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Configuring Siebel Business Applications > Configuring the Customer Dashboard > Options to Update the Customer Dashboard > Configuring Communication Events to Update the Customer DashboardYou can use communication events to update the Customer Dashboard. The following are examples of communication events: The Multichannel Def A communication event is predefined to update the Customer Dashboard with contact information for certain communication events. To meet your display requirements, you can also configure any communication event for any business component. The API between communication events and the Customer Dashboard is a member function UpdatefromCTI of the Persistent Customer Dashboard business service. Siebel CRM predefines the CTI administration views to call the UpdateDashboard business service method when a significant event occurs, and to pass variables as arguments. Example variables include the phone number and number of calls in queue. To update the Customer Dashboard during a communications command or event, you must call the method to update the Customer Dashboard and pass the following parameters:
For example, the parameters listed in Table 77 instruct the Customer Dashboard to derive data from contact information for the contact whose Work Phone # matches the ANI (automatic number identification) of the inbound call. Calling the Customer Dashboard Business Service from the Communications Event LogYou can call the Customer Dashboard business service from the communications event log. To call the Customer Dashboard business service from the communications event log
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