Configuring Siebel Business Applications > Configuring Special-Purpose Applets >

Example of Customizing an Organization Analysis Applet

The contacts that are associated with each opportunity determines how Siebel Sales generates organization charts. The changes are reflected in the organization chart when Siebel CRM updates contact information. To view an organization chart, in the Siebel client, navigate to the Accounts screen, and then the Organization Analysis view. Siebel CRM displays the organization chart in the Account Organization Analysis Applet.

Siebel CRM uses the CSSFrameContactOrgChart class for predefined applets in an organization chart. It displays the following fields:

  • Full Name
  • Job Title
  • Work Phone#

To require one or more fields to display in a given box of an organization chart, you can add a new list column for each field. For more information, see Siebel Applications Administration Guide.

To customize the organization analysis applet

  1. In Siebel Tools, in the Object Explorer, click Applet.
  2. In the Applets list, locate the Account Organization Analysis Applet.
  3. In the Object Explorer, expand the Applets tree, expand the List tree, and then click List Column.
  4. In the List Columns list, add a new record using values from the following table.


    Enter any text that describes the content of the field.


    Choose the field that contains the information for the contact that you must display in the organization chart.

    Display Name - String Reference

    Choose an appropriate value.

    HTML Sequence

    Enter a value to define the sequence in which Siebel CRM displays the field. A lower sequence causes the field to display higher in the box in the organization chart.

    If you set the sequence, then make sure the ClientConfigurationMode parameter is not All. For more information, see Setting Up the Configuration File for Siebel Tools.

  5. Repeat Step 4 for each additional field that Siebel CRM must display in the applet.
  6. Compile and test your changes.

    For more information, see Using Siebel Tools.

Configuring Siebel Business Applications Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices.