Siebel Deployment Planning Guide > High Availability Deployment Planning >

Recommended High Availability Techniques for Specific Services


The three supported high availability techniques are server clustering, load balancing, and resilient processing. Table 7 lists the recommended high availability technique for specific Siebel Enterprise deployment services:

  • Preferred. Indicates that more than one high availability technique is supported for this function, but this is the preferred technique you should use wherever possible.
  • Supported. Indicates a high availability technique is supported for this function. You can use this technique if local conditions prevent using the preferred technique.
  • Not Applicable (N/A). The high availability technique in this column is not applicable for this component.
Table 7. High Availability Support Matrix for Siebel Components
Component
Clustering
Load Balancing
Resilient Processing

Siebel Gateway Name Server database (siebns.dat)

Preferred

N/A

N/A

Application Object Managers

Supported

Preferred

N/A

Communications Session Manager

Supported

N/A

Preferred

Siebel Configurator

Supported

Preferred. Uses its own load balancing method

N/A

Document Server

Supported1

N/A

Preferred

Pricer

Supported

N/A

Preferred

EAI (adapters and connectors)

Supported

Preferred, whenever possible2

Supported

EAI Object Manager

Supported

Preferred

N/A

Field Service (non-AOM components such as Appointment Booking System and Scheduling)

Supported

N/A

Preferred

File System Manager

Supported

N/A

Preferred

Interactive Assignment

Supported

N/A

Preferred

MQ Series Receiver

Preferred

N/A

N/A

Replication Agent

Preferred

N/A

N/A

SAP BAPI Integration

Preferred

N/A

N/A

SAP IDOC Receiver

Preferred

N/A

N/A

SAP IDOC Receiver for MQ

Preferred

N/A

N/A

Siebel File System

Supported

N/A

N/A

Siebel Marketing

Supported

N/A

Preferred

Siebel Remote

Preferred

N/A

N/A

Workflow Monitor Agent

Preferred

N/A

N/A

Workflow Process Manager

Supported

N/A

Preferred

1 Document Server clustering is supported where Microsoft Office has been installed on all clustered nodes. This approach may be particularly helpful in smaller deployments.

2 There are so many different types of EAI deployments that providing a single, standardized recommendation is not practical. For help determining the best approach for your deployment, contact your Oracle sales representative for Oracle Advanced Customer Services to request assistance from Oracle's Application Expert Services.

Siebel Deployment Planning Guide Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices.