Siebel Field Service Guide > Field Service Activities > Activities Screen >

Time Tracker View

The Time Tracker view allows a field service engineer to record the hours spent on each field service activity. Table 23 describes items in Time Tracker records.

In the Time Tracker view, a Complete button appears at the top of the Activity form. Clicking this button updates the Cost and Price fields for all the current activity's parts, time, and expense records, and changes the value in the Activity record's % Complete field to 100. (Additionally, when the % Complete field reaches 100, the Status field value changes to Done.)

Table 23. Selected Items in the Time Tracker View


When selected, a check box that indicates this labor is billable to the customer. When this flag is set, the Charge Engine uses this record to create an charge. The service business can define expenses that are not billable; for example, a coffee break.


Clicking this button creates a new Time Tracker record, records the date and time, and defaults the Type field to Work.

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