Siebel Field Service Guide > Service Support > Accounts Screen >
Account Reports
Account reports, listed in Table 5, are available from the Reports menu.
Table 5. Selected Account Reports for Service
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Current Account Service Profile |
Describes details for products associated with the account, including product, product type, version, description, vendor and comment. This report also describes a purchase history including product information, implementation phase, and purchase date. |
Smart Report Account Summary |
Describes details of a selected account including account history, future revenue, satisfaction, organizational hierarchy, and service requests. |
Smart Report Account Service Detail |
Describes all service-related information for the selected account including service requests, customer satisfaction, and the history of service request resolution. |
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