Bookshelf v8.0: Service Reports

Service reports, listed in Table 12, are available by clicking the Reports button.

Table 12. Service Reports
Report	Description
Service Request Activity (All)	Displays a page for each service request, with information about the service request and each of the associated activities.
Service Request Activity (Public)	Displays a page for each service request, with information about the service request and each of the associated activities.
Service Request Detail (Barcode)	Provides detailed information about each service request.
Service Request Detail (No Barcode)	Provides detailed information about each service request.
Service Request Summary	Provides a summary of each service request.
Smart Report Service Request Performance	Analyzes the aging of open service requests using three metrics: number of open service requests, call volume, and resolution time, each over the last six months.