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This chapter describes the applications administration procedures that are specific to Oracle's Siebel HelpDesk. Use this chapter in combination with Siebel Applications Administration Guide. Siebel Applications Administration Guide covers the setup tasks that are common to all Siebel Business Applications, such as using license keys, defining employees, and defining your company's structure. It also provides the information that you need to perform data administration and document administration tasks. Siebel System Administration Guide describes how to create the Siebel administrator account that is used to perform the tasks described in this guide. This chapter includes the following topics:
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