Siebel HelpDesk Guide > Getting Started >
Configuring Siebel HelpDesk for GUESTERM User
After installing the server and application, you must configure the application for the GUESTERM (guest HelpDesk) user. This user ID verifies that each user logging in to Siebel HelpDesk sees the proper home page with the correct page tab.
To set up the GUESTERM user
- Using the appropriate database software for your database, create a database login with the following parameters:
Login = GUESTERM
Password = DBPASSWORD
(DBPASSWORD represents a password that you provide)
This step creates the GUESTERM user database account, as required for your RDBMS system.
NOTE: The password is only required for db2 and non-DOCI MSSQL databases.
- Stop the Web server.
- Open the
eapps.cfg file from
eapps.cfg file is installed on the Web server, within the Siebel directory.
SWEApp\bin\eapps.cfg file includes definitions that allow unregistered user access.
- Locate the following ERM section of the
AnonUserName = guesterm
AnonPassword = password
ConnectString = ...
StartCommand = SWECmd=GotoView&SWEView=Portal+Page+Home+View
- Enter the following values:
AnonUserName = GUESTERM
AnonPassword = DBPASSWORD
- Save the
- Restart the Web server.