Siebel HelpDesk Guide > IT Service Management Solution Set >
Adding Approval Lists
You can create approval lists for CABs, ECABs, and so on. To create approval lists, perform the following task.
To add approval lists
- Navigate to the Administration - Application > Approval Admin view.
- In the Approval Item list, create a new record for CAB and ECAB and complete the necessary fields.
- In the Approval Flow Type field, select either sequential or parallel for the approval flow:
- Select sequential if sequential approval flow is required—that is, if Employee1 approves, then Employee2 approves next.
- Select parallel if any one of the approvers can approve the change, for example either Employee1 or Employee2 can approve.
- Add the employees to the list of approvers, and in the Approval Stage form, create a new record and complete the necessary fields.