Siebel HelpDesk Guide > IT Service Management Solution Set >
Change Approval Access
Change approval is a list of all the members who have access to the project. HelpDesk agents view this list through the access list. The necessary approvers appear in a separate tab. In the approvers' tab, administration can identify approvers and assign sequence numbers to them.
You can submit changes for approval or recall them if they are not approved. When you submit the changes, the Submit status changes to For Approval.
To view the access and request for change list
- Navigate to the Service Requests screen > Service Requests - HelpDesk view.
- In the Service Requests - HelpDesk list, click the SR # link of which you want to resolve.
- Click the Change Requests tab.