Siebel HelpDesk Guide > IT Service Management Solution Set >
Scheduling Request for Change Records
For HelpDesk agents to schedule the actual implementations of the change records, they must use the Change Schedule tab of the change record.
To schedule change records
- Navigate to the Change Management screen.
- In the Request for Change list, select the change record and click the link in the Name field.
- Click the Calendar tab, and in the Calendar, click the New button.
- Enter the scheduling information into the calendar.