Siebel HelpDesk Guide > Setting Up HelpDesk >

Process of Setting Up Siebel HelpDesk

This section describes procedures typically performed by administrators when setting up Siebel HelpDesk. Your company may follow a different process according to its business requirements.

Administrator Procedures

To set up Siebel HelpDesk, perform the following tasks:

  1. Setting Up Siebel HelpDesk Responsibilities
  2. Setting Up Siebel Knowledge Base for HelpDesk
  3. Working with the HelpDesk Solutions Database
  4. Enabling Service Level Management
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