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Siebel Marketing Installation and Administration Guide > Assigning Character Sets for the Email Marketing Server >
Working with Character Sets for Email Marketing Servers
To change the character set used for outbound emails, add a parameter to the Email Marketing Server profile that is used for the outbound email campaign. The parameter you must add or change is Character Set, using a value from the right column of Table 28. When the Communications Server processes an email request for a campaign, it identifies the character set and locale of the first offer, changes to that offer's character set and locale, and processes that offer and associated offers using that character set and locale. To assign the character set for the Email Marketing Server configuration, perform the actions in the following list:
- Navigate to the Administration - Marketing screen > Servers view.
- Query for records of type Email Marketing Server.
- Select an email server and add a new parameter type with the name Charset.
- Set the parameter value to the value of the character set with which to send the email offer.
NOTE: Make sure that your email templates use the same character set and encoding as the Marketing Server operating system uses.
Table 28 identifies the name of the character set used in an email campaign.
Table 28. Character Set Values Used in Email Campaigns
|
|
|
|
Character Set Value (Unicode) |
CP10004 |
Arabic |
Macintosh Arabic |
Microsoft / IBM |
CP10004 |
CP1256 |
Arabic |
|
Microsoft / IBM |
CP1256 |
CP20420 |
Arabic |
(With full-width Latin and punctuation) |
Microsoft / IBM |
CP20420 |
CP28596 |
Arabic |
Arabic Alphabet (ISO) |
Microsoft / IBM |
CP28596 |
CP720 |
Arabic |
Transparent ASMO |
Microsoft / IBM |
CP720 |
CP864 |
Arabic |
|
Microsoft / IBM |
CP864 |
ISO 8859-6 |
Arabic |
ISOLatinArabic |
International or National Standard |
Arabic |
CP708 |
Arabic |
ASMO708 |
Microsoft / IBM |
CP708 |
CP1257 |
Baltic |
|
Microsoft / IBM |
CP1257 |
CP28594 |
Baltic |
Baltic Alphabet (ISO) |
Microsoft / IBM |
CP28594 |
CP775 |
Baltic |
|
Microsoft / IBM |
CP775 |
ISO 8859-4 |
Baltic |
Latin4 |
International or National Standard |
Latin4, ISO-8859-4 |
ISO 8859-13 |
Baltic |
Latin7 |
International or National Standard |
Latin7, ISO-8859-13 |
ISO 8859-14 |
Celtic |
Latin8 |
International or National Standard |
ISO-8859-14 |
CCSID 935 |
Chinese, Simplified |
|
IBM |
CCSID-935, CCSID935 |
EUC-CN |
Chinese, Simplified |
GB2312, EUC-SC |
UNIX |
GB2312 |
GB2312 |
Chinese, Simplified |
EUC-CN, EUC-SC |
International or National Standard |
GB2312 |
HZ-GB-2312 |
Chinese, Simplified |
HZ-GB-2312 |
International or National Standard |
HZ, HZ-GB-2312 |
CP936 |
Chinese, Simplified |
GBK |
Microsoft / IBM |
CP936, GBK |
MacChinese Simplified |
Chinese, Simplified |
|
Macintosh |
MacChinese Simplified |
CCSID 937 |
Chinese, Traditional |
|
IBM |
CCSID-937, CCSID937 |
CNS-11643-1986 |
Chinese, Traditional |
EUC-TW |
International or National Standard |
CNS-11643-1986 |
CNS-11643-1992 |
Chinese, Traditional |
EUC-TW |
International or National Standard |
CNS-11643, CNS-11643-1992 |
EUC-TW |
Chinese, Traditional |
CNS-11643-1986, CNS-11643-1992 |
UNIX |
CNS-11643, CNS-11643-1992 |
GB12345 |
Chinese, Traditional |
|
International or National Standard |
GB12345 |
Big5 |
Chinese, Traditional |
|
International or National Standard |
Big5 |
CP10002 |
Chinese, Traditional |
Macintosh Traditional Chinese |
Microsoft / IBM |
CP10002 |
CP950 |
Chinese, Traditional |
|
Microsoft / IBM |
CP950 |
MacChineseTraditional |
Chinese, Traditional |
|
Macintosh |
MacChineseTraditional |
MacCroatian |
Croatian |
|
Macintosh |
MacCroatian |
CP10007 |
Cyrillic |
Macintosh Cyrillic |
Microsoft / IBM |
CP10007 |
CP1251 |
Cyrillic |
MS Windows Cyrillic (Slavic) |
Microsoft / IBM |
CP1251 |
CP20866 |
Cyrillic |
Cyrillic Alphabet, KOI8-R |
Microsoft / IBM |
CP20866 |
CP20880 |
Cyrillic |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20880 |
CP21025 |
Cyrillic |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP21025 |
CP21866 |
Cyrillic |
Ukranian KOI8-RU |
Microsoft / IBM |
CP21866 |
CP28595 |
Cyrillic |
Cyrillic Alphabet (ISO) |
Microsoft / IBM |
CP28595 |
CP855 |
Cyrillic |
IBM Cyrillic |
Microsoft / IBM |
CP855 |
CP866 |
Cyrillic |
MS DOS Russian |
Microsoft / IBM |
CP866 |
ISO 8859-5 |
Cyrillic |
ISOLatinCyrillic |
International or National Standard |
ISOLatinCyrillic |
MacCyrillic |
Cyrillic |
|
Macintosh |
MacCyrillic |
MacDevanagari |
Devanagari |
|
Macintosh |
MacDevanagari |
CP10006 |
Greek |
Macintosh Greek 1 |
Microsoft / IBM |
CP10006 |
CP1253 |
Greek |
|
Microsoft / IBM |
CP1253 |
CP20423 |
Greek |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20423 |
CP28597 |
Greek |
Greek Alphabet (ISO) |
Microsoft / IBM |
CP28597 |
CP737 |
Greek |
|
Microsoft / IBM |
CP737 |
CP869 |
Greek |
IBM Modern Greek |
Microsoft / IBM |
CP869 |
ISO 8859-7 |
Greek |
ISOLatinGreek |
International or National Standard |
Greek |
MacGreek |
Greek |
|
Macintosh |
MacGreek |
MacGujarati |
Gujarati |
|
Macintosh |
MacGujarati |
CP10010 |
Gurmukhi |
Macintosh Gurmukhi |
Microsoft / IBM |
CP10010 |
MacGurmukhi |
Gurmukhi |
|
Macintosh |
MacGurmukhi |
CP10005 |
Hebrew |
Macintosh Hebrew |
Microsoft / IBM |
CP10005 |
CP1255 |
Hebrew |
|
Microsoft / IBM |
CP1255 |
CP28598 |
Hebrew |
Hebrew Alphabet (ISO) |
Microsoft / IBM |
CP28598 |
CP38598 |
Hebrew |
ASCII + Hebrew and private use characters |
Microsoft / IBM |
CP38598 |
CP862 |
Hebrew |
|
Microsoft / IBM |
CP862 |
ISO 8859-8 |
Hebrew |
ISOLatinHebrew |
International or National Standard |
Hebrew |
CP10079 |
Icelandic |
Macintosh Icelandic |
Microsoft / IBM |
CP10079 |
CP861 |
Icelandic |
MS DOS Icelandic |
Microsoft / IBM |
CP861 |
MacIcelandic |
Icelandic |
|
Macintosh |
MacIcelandic |
CCSID 1027 |
Japanese |
EBCDIK |
Microsoft / IBM |
CCSID-1027, CCSID1027 |
CCSID 290 |
Japanese |
EBCDIK |
Microsoft / IBM |
CCSID-290, CCSID290 |
CCSID 930 |
Japanese |
|
IBM |
CCSID-930, CCSID930 |
CCSID 939 |
Japanese |
|
IBM |
CCSID-939, CCSID939 |
CCSID 942 |
Japanese |
|
Microsoft / IBM |
CCSID-942, CCSID942 |
CP10001 |
Japanese |
Macintosh Japanese |
Microsoft / IBM |
CP10001 |
CP20290 |
Japanese |
(full/half width Latin and halfwidth katakana) |
Microsoft / IBM |
CP20290 |
CP21027 |
Japanese |
(half-width Latin, half-width katakana and private use) |
Microsoft / IBM |
CP21027 |
EUC-JP |
Japanese |
|
UNIX |
EUC-JP, EUC-J |
ISO-2022-JP |
Japanese |
|
International or National Standard |
ISO-2022-JP |
JIS_X_0201 |
Japanese |
Half-WidthKatakana |
International or National Standard |
JIS_X_0201 |
JIS_X_0208 |
Japanese |
|
International or National Standard |
JIS_X_0208 |
MacJapanese |
Japanese |
|
Macintosh |
MacJapanese |
Shift-JISMS |
Japanese |
MS_Kanji, CP932 |
Microsoft / IBM |
Shift-JIS, SJIS |
Shift-JIS78 |
Japanese |
Shift-JIS without MS/IBM extensions |
UNIX/Macintosh |
Shift-JIS78, SJIS78 |
CP10003 |
Korean |
Macintosh Korean |
Microsoft / IBM |
CP10003 |
CP1361 |
Korean |
Korean Johab (based on KSC 5861-1992) |
Microsoft / IBM |
CP1361 |
CP949 |
Korean |
|
Microsoft / IBM |
CP949 |
EUC-KR |
Korean |
KS_C_5861-1992 |
UNIX |
EUC-KR, EUC-K |
ISO-2022-KR |
Korean |
KS_C_5601-1987 |
International or National Standard |
ISO-2022-KR |
Johab |
Korean |
|
International or National Standard |
Johab |
KS_C_5601-1987 |
Korean |
ISO-2022-KR |
International or National Standard |
ISO-2022-KR |
KS_C_5861-1992 |
Korean |
EUC-KR |
International or National Standard |
KS_C_5861-1992 |
MacKorean |
Korean |
|
Macintosh |
MacKorean |
CP10000 |
Latin |
Macintosh Roman |
Microsoft / IBM |
CP10000 |
CP10029 |
Latin |
Macintosh Latin2 |
Microsoft / IBM |
CP10029 |
CP10082 |
Latin |
(with mathematical symbols) |
Microsoft / IBM |
CP10082 |
CCSID 1047 |
Latin |
EBCDIC (for IBM Open Systems platform) |
Microsoft / IBM |
CCSID1047 |
CP20261 |
Latin |
(with private use characters) |
Microsoft / IBM |
CP20261 |
CP20269 |
Latin |
|
Microsoft / IBM |
CP20269 |
CP20273 |
Latin |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20273 |
CP20277 |
Latin |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20277 |
CP20278 |
Latin |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20278 |
CP20280 |
Latin |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20280 |
CP20284 |
Latin |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20284 |
CP20285 |
Latin |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20285 |
CP20297 |
Latin |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20297 |
CP20833 |
Latin |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20833 |
CP20871 |
Latin |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20871 |
CP28591 |
Latin |
ASCII + Latin accented vowels |
Microsoft / IBM |
CP28591 |
CP28593 |
Latin |
Latin 3 Alphabet (ISO) |
Microsoft / IBM |
CP28593 |
CP850 |
Latin |
MS DOS Multilingual, MS-DOS Latin1 |
Microsoft / IBM |
CP850 |
CP870 |
Latin |
(with fullwidth punctuation) |
Microsoft / IBM |
CP870 |
ISO 8859-1 |
Latin |
Latin1 |
International or National Standard |
Latin1, ISO-8859-1 |
ISO 8859-15 |
Latin |
Latin1 + Euro symbol and accented characters |
International or National Standard |
ISO-8859-15 |
ISO 8859-2 |
Latin |
Latin2 |
International or National Standard |
Latin2, ISO-8859-2 |
MacRoman |
Latin |
|
Macintosh |
MacRoman |
NextStep |
Latin |
|
Apple/Next |
NextStep |
Adobe-Standard-Encoding |
Latin |
(used in PS printers) |
Other Corporate |
Adobe-Standard-Encoding |
CP863 |
Latin, Canadian French |
MS DOS Canadian French |
Microsoft / IBM |
CP863 |
CP28592 |
Latin, Central European |
Central European Alphabet (ISO) |
Microsoft / IBM |
CP28592 |
MacCentralEuropean |
Latin, Central European |
|
Macintosh |
MacCentralEuropean |
CP1250 |
Latin, Eastern Europe |
|
Microsoft / IBM |
CP1250 |
CP20905 |
Latin, Esperanto |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20905 |
CP860 |
Latin, Portuguese |
MS DOS Portuguese |
Microsoft / IBM |
CP860 |
ISO 8859-3 |
Latin, Southeast European |
Latin3 |
International or National Standard |
Latin3, ISO-8859-3 |
ASCII |
Latin, US English |
US-ASCII, CP367 |
International or National Standard |
ASCII |
CP037 |
Latin, US English |
EBCDIC |
Microsoft / IBM |
CP037 |
CP1026 |
Latin, US English |
EBCDIC |
Microsoft / IBM |
CP1026 |
CP1252 |
Latin, US English |
MS Windows Latin1 (ANSI) |
Microsoft / IBM |
CP1252 |
CP20105 |
Latin, US English |
US ASCII |
Microsoft / IBM |
CP20105 |
CP437 |
Latin, US English |
MS-DOS Latin US |
Microsoft / IBM |
CP437 |
CP500 |
Latin, US English |
EBCDIC |
Microsoft / IBM |
CP500 |
CP875 |
Latin, US English |
EBCDIC |
Microsoft / IBM |
CP875 |
CP10017 |
Malayalam |
Macintosh Malayalam |
Microsoft / IBM |
CP10017 |
CP865 |
Nordic |
MS DOS Nordic |
Microsoft / IBM |
CP865 |
ISO 8859-10 |
Nordic |
Latin6 |
International or National Standard |
Latin6, ISO-8859-10 |
MacRomanian |
Romanian |
|
Macintosh |
MacRomanian |
CP852 |
Slavic |
MS DOS Slavic |
Microsoft / IBM |
CP852 |
Adobe-Symbol-Encoding |
Symbol |
(used in PS printers) |
Adobe |
Adobe-Symbol-Encoding |
Adobe-Zapf-Dingbats-Encoding |
Symbol |
(used in PS printers) |
Adobe |
Adobe-Zapf-Dingbats-Encoding |
CP10008 |
Symbol |
Macintosh RSymbol (Right-left symbol) |
Microsoft / IBM |
CP10008 |
MacDingbats |
Symbol |
|
Macintosh |
MacDingbats |
MacSymbol |
Symbol |
|
Macintosh |
MacSymbol |
CP20838 |
Thai |
(with full-width Latin and punctuation) |
Microsoft / IBM |
CP20838 |
CP874 |
Thai |
IBMThai |
Microsoft / IBM |
CP874 |
ISO 8859-11 (draft) |
Thai |
ISOLatinThai |
International or National Standard |
Thai |
MacThai |
Thai |
|
Macintosh |
MacThai |
CP10081 |
Turkish |
Macintosh Turkish |
Microsoft / IBM |
CP10081 |
CP1254 |
Turkish |
|
Microsoft / IBM |
CP1254 |
CP28599 |
Turkish |
Turkish (ISO) |
Microsoft / IBM |
CP28599 |
CP857 |
Turkish |
IBM Turkish |
Microsoft / IBM |
CP857 |
ISO 8859-9 |
Turkish |
Latin5 |
International or National Standard |
Latin5, ISO-8859-9 |
MacTurkish |
Turkish |
|
Macintosh |
MacTurkish |
MacUkrainian |
Ukranian |
|
Macintosh |
MacUkrainian |
BMP |
Unicode |
|
Unicode |
BMP, Unicode20:big-endian |
Java |
Unicode |
Way of representing Unicode characters in ASCII |
Sun |
Java, Unicode20:BOM:Java, Unicode11:Java, Unicode11:BOM:Java |
UCS2 |
Unicode |
ISO-10646-UCS2, UTF16 |
Unicode |
UCS2, Unicode, Unicode20:UCS2 |
Unicode Big-endian |
Unicode |
|
Unicode |
big-endian, Unicode20:big-endian, Unicode11:big-endian, Unicode11:BOM:big-endian |
Unicode Little-endian |
Unicode |
|
Unicode |
little-endian, Unicode20:little-endian, Unicode11:little-endian, Unicode11:BOM:little-endian |
Unicode11-UCS2 |
Unicode |
|
Unicode |
Unicode11-UCS2, Unicode11:UCS2, Unicode11:BOM:UCS2 |
Unicode11-UTF7 |
Unicode |
|
Unicode |
Unicode11-UTF7, Unicode11:UTF7, Unicode11:BOM:UTF7 |
Unicode11-UTF8 |
Unicode |
|
Unicode |
Unicode11-UTF8, Unicode11:UTF8, Unicode11:BOM:UTF8 |
UTF7 |
Unicode |
|
Unicode |
UTF7, Unicode20:BOM:UTF7 |
UTF8 |
Unicode |
|
Unicode |
UTF8, Unicode20:BOM:UTF8 |
UTF-EBCDIC |
Unicode |
|
Unicode |
UTF8-EBCDIC, UTF-8-EBCDIC |
CP1258 |
Vietnamese |
|
Microsoft / IBM |
CP1258 |
|
