Siebel Order Management Guide > Using Asset-Based Ordering >

About Asset-Based Ordering

Asset-based ordering allows companies to:

  • Generate asset records from orders
  • Create quotes for new products and services based on existing assets
  • Create quotes to modify existing products and services
  • Modify in-process orders that have been submitted for fulfillment
  • Suspend, resume, or discontinue an existing service
  • Have visibility into the asset life cycle during customer interactions

Asset-based ordering is included with Siebel Order Management, but it must be activated separately, as described in Setting Up Asset-Based Ordering.

Because asset-based ordering is based on workflows and business services, you can customize it to suit your business model. For more information, see Workflow Reference for Employee Asset-Based Ordering.

Figure 15 shows the cycle of events for asset-based ordering.

Figure 15. Asset-Based Order Management Cycle
Click for full size image
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