Siebel Order Management Guide Addendum for Industry Applications > Workflows for Customer Asset-Based Ordering > Workflows to Modify Products and Installed Assets >

CUT eSales - Modify Products and Services Process

This workflow invokes the SIS OM Edit Complex Asset Workflow to generate a quote line item to update the selected asset and displays the Quote Detail View. This workflow is shown in Figure 36.

The user invokes this workflow by clicking on the Modify button on the Installed Assets or Billing Items View in the eSales application.

Figure 36. CUT eSales - Modify Products and Services Process Workflow

Workflow Description. This workflow:

1. Prepares the Shopping Cart so that line items that specify the changes to the modified installed assets can be added to it.

   See CUT eSales - Prepare Shopping Cart Process - Interactivefor more information.

2. If the Shopping Cart is new, checks the currency code associated with the asset. If no currency is specified, sets it to the default.
3. Invokes the Modify Asset subprocess to modify the Asset that is selected in the Installed Assets or Billing Items view.
4. Once the asset is modified, displays the line items that specify the changes in the Shopping Cart view.

Associated Business Service Methods. The following table shows the step in this workflow that calls a business service method.