Siebel Order Management Guide Addendum for Industry Applications > Workflows for Customer Asset-Based Ordering > Workflows to Process an Order Checkout >

eSales - Enter Shipping Details Process

This workflow allows a user to specify a destination address for shipping products. This workflow is shown in Figure 22. This workflow is invoked by the eSales - Checkout Process.

Figure 22. eSales - Enter Shipping Details Workflow

Workflow Description. This workflow:

1. Checks to determine whether an address has already been selected
2. If no address has been selected, the workflow checks whether the user is associated with an account, and if so, whether the primary address of the account should be used.
3. If the user is associated with an account but the primary address is not used, the Select Account Address View is displayed. The user chooses an address. After the address is selected, the workflow sets the address as the account address.
4. If the user is not associated with an account, the user's personal addresses are checked.
5. If the user's personal address not to be used, and the user's address book is empty, the Personal Shipping View is displayed. The user enters a shipping address.
6. If the address book is not empty, the Select Personal Address View is displayed and the user selects an existing address. The selected address is set as the user's personal address.
7. If an address is required it is validated. If is not, an error message is displayed.
8. If the address is valid and the user is an account user, the address is set as the primary address of the account.
9. If the user is not an account user and the user has set the Save check box in the Personal Shipping View, the shipping address is saved.

   See eSales - Save Shipping Address for more information.

Associated Business Service Methods. The following table shows the step in this workflow that calls a business service method.