Siebel Order Management Infrastructure Guide > Service-Oriented Architecture >

Web Services for Customer Order Management

The web services used for customer order management are listed in Table 2. For more information about these web services and for information about enabling web services, see Siebel CRM Web Services Reference.

In addition, to use the web services for customer order management, you must activate the following workflows:

• CalculatePriceExternal
• Check Eligibility & Compatibility - Default
• Compatibility Multiple Popup Workflow
• Configurator Eligibility Compatibility Workflow
• Configurator External Validate Workflow
• Configurator Load
• Configurator PAC Query
• Configurator Product Info Lookup
• Configurator Save
• Contact - New Order
• Contact - New Quote
• ContextServiceWrapperService-OrderHeader-Verify
• ContextServiceWrapperService-OrderItem-Verify
• ContextServiceWrapperService-QuoteHeader-Verify
• ContextServiceWrapperService-QuoteItem-Verify
• Get Config Item Price
• Get Product List Price
• Goto_Order
• Goto_Quote
• ISS Approval (Agreement)
• ISS Approval (Order)
• ISS Approval (Quote)
• ISS Post Approval Workflow (Agreement)
• ISS Post Approval Workflow (Order)
• ISS Post Approval Workflow (Quote)
• ISS Promotion Agreement Covered Assets Sub Process
• ISS Promotion Agreement Management Sub Process
• ISS Promotion Commitment Compliance Check SubProcess
• ISS Promotion Create Agreement Details
• ISS Promotion Disconnect Integration SubProcess
• ISS Promotion Disconnect Process
• ISS Promotion Disconnect Process - for Verify
• ISS Promotion Recommendation SubProcess
• ISS Promotion Upgrade Process
• ISS Promotion Verify SubProcess
• ISS Validation (Agreement)
• ISS Validation (Order)
• ISS Validation (Quote)
• PSP Driver Workflow Process
• PSP Dynamic Matrix - Refresh Matrix Cache
• PSP Refresh Cache On Cache Key - Price List
• PSP Waterfall Driver Workflow Process
• PSP Waterfall Synch Test Workflow
• PSP Waterfall Synch to DB Workflow
• Pricing Procedure - Bundle Discount Unit Test
• Pricing Procedure - Calculate Net Price
• Pricing Procedure - Default
• Pricing Procedure - Keep Discount Flag
• Pricing Procedure - Service
• Pricing Procedure - Volume Discount
• Product Compatibility - Default
• Product Eligibility & Compatibility - Default
• Product Recommendation Delete Msgs
• Product Recommendation Driver Workflow
• Product Recommendation Get Recommended Products
• SIS OM Active Order Sub-Process
• SIS OM Active Order Sub-Process - Contact
• SIS OM Active Quote Sub-process - Contact
• SIS OM Apply Completed Service Order Line Item to Service Profile
• SIS OM Auto Select Order Billing and Service Accounts
• SIS OM Go to Products & Services Sub-Process
• SIS OM Go to Quote Detail View Sub-Process
• SIS OM Modify Products & Services Process
• SIS OM Modify Products & Services Process - Contact
• SIS OM Modify Products & Services Process - Quote & Order
• SIS OM New Products & Services Process
• SIS OM New Products & Services Process - Contact
• SIS OM New Products & Services Process - VORD
• SIS OM Profile Process
• SIS OM Profile Process - Order
• SIS OM Quote To Order Workflow PMT Version
• SIS OM Submit Order Process
• SIS OM Suspend / Resume Asset Sub-Process
• SIS OM Suspend / Resume Asset Sub-Process - Contact
• SIS OM Suspend / Resume Products & Services Process
• SIS OM Suspend / Resume Products & Services Process - Contact
• SIS OM Suspend / Resume Products & Services Process - Quote & Order
• SIS OM Ungroup Order
• SIS OM Ungroup Quote

For more information about activating workflows, seethese web services and for information about enabling web services, see Siebel Business Process Framework: Workflow Guide.