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Siebel CRM Desktop for Microsoft Outlook Administration Guide > How Siebel CRM Desktop Synchronizes Data > How Siebel CRM Desktop Handles a Conflict During Synchronization > How Siebel CRM Desktop Prevents Duplicate RecordsDeduplication is a feature that Siebel CRM Desktop uses to make sure that it only synchronizes a single instance of a record between Microsoft Outlook and the Siebel Server. Assume Siebel CRM Desktop downloads a contact to Microsoft Outlook, and then the user attempts to create another contact that contains the same name. In this situation, Siebel CRM Desktop informs the user that a contact with the same name already exists. Assume a contact that resides on the Siebel Server does not also exist in Microsoft Outlook due to synchronization filters, and the user creates a contact in Microsoft Outlook that contains the same name as the contact on the Siebel Server. In this situation, Siebel CRM Desktop does not detect a duplicate in Microsoft Outlook and the user saves a local copy of the contact. During the next synchronization, Siebel CRM Desktop does the following work:
The connector_configuration.xml file includes the set of objects that are configured for synchronization and the definition of the natural keys that Siebel CRM Desktop uses for deduplication. For more information, see How the Origin of an Activity Affects Handling. How Siebel CRM Desktop Uses a Natural Key to Identify DuplicatesThis topic describes how Siebel CRM Desktop uses a natural key to identify duplicates. Insert a Record from Microsoft Outlook to the Siebel ServerIf Siebel CRM Desktop detects a potential insert operation for a record from the data store in Microsoft Outlook to the Siebel database on the Siebel Server, then it does the following work:
Insert a Record from the Siebel Server to Microsoft OutlookIf Siebel CRM Desktop detects a potential insert operation for a record from the Siebel database on the Siebel Server to the data store in Microsoft Outlook, then it does the following work:
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