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This task is a step in Process of Setting Up Cases.
The Case and Lead Inboxes serve as a consolidated workspace for all cases and leads that have been routed to the appropriate personnel for approval. Automatic approval routing increases the efficiency of the case approval process and reduces case backlog.
Public Sector approval routing allows for a tiered hierarchy of approval, routing cases or leads to a supervisor, group manager, division manager, and so on along the approval chain. The approver list can also include cross-departmental approvers. For example, approval may be required from a finance manager as well as a case supervisor before payments are made relating to any case.
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