A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - Q - R - S - T - V - W

A

accessibility features, about   1

accounts

cases, associating with   1

group suspects, associating with   1

incidents, associating with   1

leads, associating with   1

records, creating   1

activities

activity plans, associating with   1

benefits, using to assess cases   1

cases, associating with   1

evidence, associating with   1

group suspects, associating with   1

groups, associating with   1

incidents, creating for   1

leads, associating with   1

managing with the case calendar   1

activity plans

case activities, associating with   1

evidence activities, associating with   1

lead activities, associating with   1

templates, setting up   1

addresses

cases, associating with   1

group suspects, associating with   1

groups, associating with   1

leads, associating with   1

locations, associating with   1

administrative tasks

list of   1

overview   1

Adobe forms, integrating   1

agency employees, locating   1

Analytics module, and Siebel Public Sector   1

approval templates

approver lists, editing   1

associating with cases   1

associating with leads   1

case approval templates, creating   1

lead approval templates, creating   1

setting up   1

approvals

Inbox, using with case and lead approvals   1

recalling cases   1

recalling leads   1

submitting cases   1

submitting leads   1

arrests, associating with incidents   1

Ask a Question, agency portal   1

assessment templates, setting up   1

assets

evidence, converting assets to   1

incidents, associating with   1

leads, associating with   1

Assignment Manager, and Public Sector   1 ,  2

attachments

cases, associating with   1

evidence, associating with   1

group suspects, associating with   1

groups, associating with   1

incidents, associating with   1

leads, associating with   1

tax cases, adding to   1

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B

benefits case management responsibility   1

benefits cases

benefits assessment information, gathering   1

benefits case details, reviewing   1

benefits case record, adding details   1

benefits eligibility assessment, managing   1

contact and household records, adding details to   1

contact and household records, creating   1

contact records, adding from   1

eligibility, about calculating   1

managing, process of   1

partners, associating with a case   1

receiving benefits request, about   1

scenarios   1

templates and activities, using to assess benefits   1

third-party providers, referring cases to   1

benefits request

See Receiving a Benefits Request

business processes (workflow), configuring and activating   1

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C

case administration, process of setting up cases   1

case approval templates

approver lists, editing   1

associating with cases   1

creating   1

Case Attachment Rule, description of   1

case calendar

managing and activities   1

setting up meetings   1

case correspondence management   1

case counter, using with serialization rules   1

Case Evidence Rule, description of   1

Case Lead Rule, description of   1

case management, about   1

Case Overview report   1

Case Rule, description of   1

case serialization, about   1

case status, tracking   1

case workflows, activating   1

cases

accounts, adding   1

activities, adding   1

activity plans, associating with activities   1

addresses, adding   1

approvals, recalling   1

approvals, submitting cases for   1

attachments, adding   1

benefits case records, adding details   1

benefits cases, managing   1

benefits cases, scenarios   1

case calendar and activities, managing   1 ,  2

case details, adding and supporting documentation   1

case records, creating   1

case status, tracking   1

Cases screen views, about   1

closing and reopening a case   1

contact record, adding from   1

contacts, adding   1

copying records   1

evidence, adding   1

group profiles, creating   1

group suspect profiles, creating   1

group suspects, associating with   1

groups, adding   1

groups, associating with   1

health threat cases, managing   1

health threat cases, scenarios   1

households, adding   1

incident, creating a case from   1

incidents, adding   1

incidents, associating with   1

incidents, creating from   1

investigative cases, about   1

investigative cases, managing   1

investigative cases, scenarios   1

leads, adding   1

leads, generating new serial numbers   1

literature, adding   1

notes, adding   1

partner providers, assigning to   1

records, creating   1

referred cases, reviewing   1

related cases, adding   1

serial numbers, regenerating   1

service requests, adding   1

setting up, process of   1

sharing case information   1

tax cases, scenarios   1

child counter, using with serialization rules   1

child serialization rules, about   1

circumstances, associating with incidents   1

claims

configuring as a serialization parent object, example of   1

constant values, using with serialization rules   1

Contact Us, agency portal   1

contacts

cases, associating with   1 ,  2

contact identity records, adding   1

contact records, creating   1

creating to share case information   1

details, adding   1

evidence, associating with   1

groups, associating with   1

identity history   1

immigration contact credentials, documenting   1

immigration contact details, adding   1

immigration contacts, administering   1

immigration contacts, merging   1

incidents, associating with   1

leads, associating with   1

new benefits case, adding   1

new benefits record, adding details   1

records, creating   1

copying

case records   1

evidence records   1

lead records   1

credentials

administering   1

documenting immigration contact credentials   1

group suspects, associating with   1

customer portal, about and sample Web site   1

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D

Disease Overview report   1

disease records

creating   1

disease details, developing   1

disease response inventory, managing   1

documentation, adding to a case   1

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E

eAdvisor, using to manage benefits eligibility   1

eligibility

benefits assessment information, gathering   1

benefits eligibility assessment, managing   1

calculating benefits eligibility, about   1

templates and activities, using to assess benefits   1

evidence

about   1

activities, adding   1

activity plans, associating with activities   1

assets, converting to evidence   1

attachments, adding   1

cases, associating with   1

contacts, adding   1

copying records   1

group suspects, adding   1

group suspects, associating with   1

groups, adding   1 ,  2

groups, associating with   1

incidents, associating with   1

leads, associating with   1

notes, adding   1

records, creating   1

related evidence, adding   1

serial numbers, regenerating   1

service requests, adding   1

subevidence, adding   1

Evidence Attachment Rule, description of   1

evidence counter, using with serialization rules   1

evidence serialization, about   1

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F

FAQs, and agency portal   1

field values, using with serialization rules   1

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G

global counter, using with serialization rules   1

Group List report   1

group suspects

accounts, adding   1 ,  2

activities, adding   1

addresses, adding   1

attachments, adding   1

cases, adding   1

cases, associating with   1

credentials, adding   1

evidence, adding   1

evidence, associating with   1

groups, adding   1

groups, associating with   1

households, adding   1

identity history, adding   1

immigration information, adding   1

incidents, adding   1

incidents, associating with   1

leads, adding   1

leads, associating with   1

notes, adding   1

photographs, adding   1

profiles, creating   1

relationship information, adding   1

stay information, adding   1

groups

activities, adding   1

addresses, adding   1

attachments, adding   1

cases, adding   1

cases, associating with   1

contacts, adding   1

evidence, adding   1

evidence, associating with   1

group details, adding   1

group suspects, adding   1

group suspects, associating with   1

hierarchy, viewing a graphical representation of   1

incidents, adding   1

incidents, associating with   1

leads, adding   1

leads, associating with   1

notes, adding   1

profiles, creating   1

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H

health threat cases

disease details, developing   1

disease records, creating   1

disease response inventory, managing   1

health topic content, creating and modifying   1

health topics, contributing to and approving   1

health topics, searching for information on   1

managing, process of   1

scenarios   1

suspected health threats, managing calls   1

health topics

content, creating and modifying   1

contributing to and approving   1

searching for information   1

home page

images, adding   1

images, maintaining   1

households

cases, associating with   1

details, adding   1

group suspects, associating with   1

leads, associating with   1

records, creating   1

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I

identity history

documenting   1

group suspects, associating with   1

immigration contacts, associating with   1

iHelp, setting up for Public Sector   1

immigration contacts

administering   1

contact details, adding   1

contact identity records, adding   1

group suspect information, adding   1

identity history, documenting   1

immigration contact credentials, documenting   1

Immigration Contacts screen, configuring   1

managing, process of   1

managing, scenarios   1

records, merging   1

stays, adding   1

visitor stays, managing   1

immigration workflows, activating   1

Inbox, using with case and lead approvals   1

incident case management responsibility   1

Incident List report   1

incidents

about   1

accounts, adding   1

activities, adding   1

arrests, adding   1

assets, adding   1

attachments, adding   1

cases, adding   1

cases, associating with   1

cases, escalating to   1

circumstances, adding   1

configuring attachment serialization, example of   1

contacts, adding   1

evidence, adding   1

group suspects, adding   1

group suspects, associating with   1

groups, adding   1

groups, associating with   1

leads, adding   1

leads, associating with   1

notes, adding   1

offenders, adding   1

offenses, adding   1

records, creating   1 ,  2

service requests, adding   1

subjects, adding   1

victims, adding   1

intake process

benefits case, adding details   1

new benefits case, adding from contact record   1

inventory

inventory locations, setting up   1

medical inventory transactions. managing   1

investigative case management responsibility   1

Investigative Case Overview report   1

investigative cases

managing, process of   1

scenarios   1

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K

key features, about   1

knowledge base, about searching   1

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L

language, about performing language searches   1

lead approval templates

associating with leads   1

creating   1

Lead Attachment Rule, description of   1

lead counter, using with serialization rules   1

lead serialization, about   1

Lead Sub-Lead Rule, description of   1

leads

about   1

accounts, adding   1

activities, adding   1

activity plans, associating with activities   1

addresses, adding   1

approvals, recalling   1

approvals, submitting for   1

assets, adding   1

attachments, adding   1

case leads, generating new serial numbers for   1

cases, associating with   1

contacts, adding   1

copying lead records   1

evidence, adding   1

group suspects, adding   1

group suspects, associating with   1

groups, adding   1

groups, associating with   1

households, adding   1

incidents, adding   1

incidents, associating with   1

notes, adding   1

records, creating   1

serial numbers, regenerating   1

service requests, adding   1

subjects, adding   1

subleads, adding   1

subleads, generating new serial numbers for   1

Lists of Values (LOVs)

Category lists of values   1

Offenses lists of values   1

setting up   1

literature, associating with cases   1

local counter, using with serialization rules   1

locations

about   1

addresses, associating with   1

defining   1

Geographic Information System (GIS) integration, about   1

latitude and longitude values, about using   1

Universal Transverse Mercator values, about using   1

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M

medical inventory, managing transactions for   1

meetings, managing with the case calendar   1

mobile synchronization, setting up   1

My Account, agency portal   1

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N

notes

cases, associating with   1

evidence, associating with   1

group suspects, associating with   1

groups, associating with   1

incidents, associating with   1

leads, associating with   1

tax cases, adding to   1

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O

offenders, associating with incidents   1

offenses

incidents, associating with   1

LOVs, setting up   1

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P

parent serial numbers, using with serialization rules   1

parent serialization rules, about   1

partner providers

cases, assigning to   1

referred cases, reviewing   1

partners, associating with cases   1

photographs, adding for group suspects   1

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Q

question, customer portal   1

Quickfill templates, creating   1

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R

Regenerate All button, using   1

relationship information, adding for group suspects   1

release, what's new   1

reports

Case Overview report   1

Disease Overview report   1

Group List report   1

Incident List report   1

Investigative Case Overview report   1

preconfigured, list of   1

Suspect List report   1

response management

disease details, developing   1

disease records, creating   1

disease response inventory, managing   1

health topics, contributing to and approving   1

health topics, searching for information on   1

suspected health threats, managing calls   1

responsibilities

assigning   1

benefits case management responsibility   1

incident management responsibility   1

investigative case management responsibility   1

threat and response management responsibility   1

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S

Self-Service, about searching the knowledge base   1

serial number buttons

creating   1

disabling   1

example of   1

serialization

configuration in Tools, viewing   1

disabling   1

new serial numbers, generating   1

serial number buttons, creating   1

serialization attribute types

case counter   1

child counter   1

constant values   1

evidence counter   1

global counter   1

lead counter   1

local counter   1

parent serial numbers   1

serialization rules

about   1

adding serialization parent business objects, guidelines for   1

attribute types, about   1

child rules, about   1

configuring in Tools, example of   1 ,  2

creating   1

editing default rules, about   1

list of   1

new rules, about   1

parent rules, about   1

Service Request Management, agency portal   1

service requests

about tracking   1

cases, associating with   1

evidence, associating with   1

incidents, associating with   1

leads, associating with   1

Siebel Analytics module, and Siebel Public Sector   1

Siebel SmartScript, using to gather benefit assessment information   1

Smart Answer, about   1

stays

group suspects, associating with   1

managing   1

records, administering   1

subjects

incidents, associating with   1

leads, associating with   1

Suspect List report   1

suspected health threats, managing calls   1

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T

tax cases

case attachments and notes, adding   1

case correspondence management   1

multiple case records, creating   1

routing and assignment of cases   1

scenarios   1

tax case assessment tasks   1

tax case files, working with   1

templates

activity templates   1

assessment templates   1

benefits, using to assess   1

Quickfill   1

third-party providers, referring cases to   1

threat and response management responsibility   1

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V

victims, associating with incidents   1

visitor stays

administering   1

managing   1

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W

Warning Level Indicator, changing the image   1

what's new   1

workflows, activating   1

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