Siebel Public Sector Guide > Managing Investigative Cases > Developing Cases for Investigation >
Tracking Case Status
This task is a step in Process of Managing Investigative Cases.
Managers can track the status of cases with the help of predefined queries.
To create a new query or modify the existing predefined query for your organization or division, refer to the Siebel Applications Administration Guide.
To track case status using predefined queries
- Navigate to the Cases screen > Case List view.
- From the Queries drop-down list, select a predefined query.
For example, choose Active Cases, Appealed Cases, All Closed Cases, and so on.