Siebel Public Sector Guide > Managing Investigative Cases >
Developing Cases for Investigation
This task is a step in Process of Managing Investigative Cases.
If an incident requires further investigation, it is escalated to a case—see Escalating an Incident to a Case for Investigation for more information. Investigators can create a case from an incident record's More Info form, and they can create cases unrelated to incidents, using the Cases screen.
This topic contains the following related subtopics: