Siebel Public Sector Guide > Managing Investigative Cases > Developing Cases for Investigation >

Adding Literature to Cases

This task is a step in Process of Managing Investigative Cases.

Agents can use the Literature Distribution view to record all the literature that has been distributed to a contact. Typically, a literature distribution record is created each time literature is emailed to a contact. Users can select from literature that has already been added using the Administration - Document screen > Literature view. See the Siebel Applications Administration Guide for more information about setting up literature files.

To add a literature record

  1. Navigate to the Cases screen > Cases List view.
  2. Select a record and drill down on the Case Name field.
  3. Click the Literature Distribution view tab.
  4. Click Add and select the appropriate literature file.
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