Siebel Public Sector Guide > Managing Investigative Cases > Developing Cases for Investigation >
Adding Literature to Cases
This task is a step in Process of Managing Investigative Cases.
Agents can use the Literature Distribution view to record all the literature that has been distributed to a contact. Typically, a literature distribution record is created each time literature is emailed to a contact. Users can select from literature that has already been added using the Administration - Document screen > Literature view. See the Siebel Applications Administration Guide for more information about setting up literature files.
To add a literature record
- Navigate to the Cases screen > Cases List view.
- Select a record and drill down on the Case Name field.
- Click the Literature Distribution view tab.
- Click Add and select the appropriate literature file.