Siebel Public Sector Guide > Managing Investigative Cases > Creating an Incident Report >
Escalating an Incident to a Case for Investigation
This task is a step in Process of Managing Investigative Cases.
If an incident warrants immediate escalation to a case investigation, a case file can be generated from the Incident record.
To create a case from an incident
- Navigate to the Incidents screen > Incident List view.
- Select an incident record and drill down on the Incident Summary field.
- In the Incident form, click Create Case.
You are brought to the Cases screen > Cases List > More Info view and the new case is added to My Cases.
NOTE: You can create multiple cases from as well as add multiple cases to each incident. See Adding Cases to Incidents for more information on how to add cases to incidents.