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This task is a step in Process of Managing Investigative Cases.
An incident represents the information received about an event that may be of interest to the government agency. For example, an incident could be a report of a leaking fire hydrant. Incident information can be received by phone call, email, faxes or generated through independent research by the agents.
Incident records may be created automatically, based on the content of incoming messages and emails. Usually, a member of the investigative team is assigned the responsibility to follow up on the incident information to determine if the incident warrants further action and whether or not the incident is associated with other incident reports, leads, or cases in the system. Based on the particular agency's criteria, the agency may determine that an incident should be upgraded to a case.
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