Bookshelf Home | Contents | Index | PDF |
Siebel Public Sector Guide > Managing Health Threats and Response > Managing Calls on Suspected Health ThreatsThis task is a step in Process of Managing Public Health Cases. Public health call center agents accept inbound calls that appear as a flashing icon on the CTI toolbar. After accepting the call, the agent creates an incident record and captures details surrounding the incident.
|
Siebel Public Sector Guide | Copyright © 2008, Oracle. All rights reserved. | |