Siebel Public Sector Guide > Managing Health Threats and Response >
Managing Calls on Suspected Health Threats
This task is a step in Process of Managing Public Health Cases.
Public health call center agents accept inbound calls that appear as a flashing icon on the CTI toolbar. After accepting the call, the agent creates an incident record and captures details surrounding the incident.
To manage health threat calls
- Navigate to the Service screen > Service Request List view.
- In the Service Requests list, create a new record and add details, including a Summary of the call, and the Last Name of the caller.
- Expand the Service Request form using the show more button.
- In the Other Information section of the form, associate a Disease with the record, as well as any additional necessary details.