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Activating Public Sector Workflows
Activating the Immigration workflows allows tracking of expired credentials such as visas and passports, and immigration overdue records. Case workflows allow cases to be created from incidents and reopened after being closed. You only need to activate these workflows once for a database. For more information on working with workflows, see Siebel Business Process Framework: Workflow Guide. Complete the steps in the following procedure to activate the Immigration Stays and Case Workflows for Siebel Public Sector. To activate immigration, Inbox, and case workflows
- Navigate to the Administration - Business Process screen > Workflow Deployment > Active Processes view.
- In the Active Workflow Processes list, query for PUB* and then PS*, and check the status of each workflow.
If any of the required workflow processes are not returned, this means that they have not yet been activated.
- Scroll up to the Repository Workflow Processes list.
- Select the appropriate workflow process from the list and click Activate.
The following table lists each Public Sector workflow process and its business object:
|
|
PUB GOV Case Re-open (eService) |
HLS Case |
PUB HLS Create Case |
PUB HLS Incident |
PUB HLS Display Error |
PUB HLS Incident |
PUB HLS Go To View |
HLS Case |
PUB Immigration Credential Expiry |
PUB Immigration Stays |
PUB Immigration Overdue Days No Visa |
PUB Immigration Stays |
PUB Immigration Overdue Days |
PUB Immigration Stays |
PS Object Approval Main Process |
UInbox Item History |
PUB Create Case From Incident |
PUB HLS Incident |
PUB Create Case From SR |
Service Request |
PUB Create Evidence From Asset |
HLS Case |
|