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Activating Public Sector Workflows

Activating the Immigration workflows allows tracking of expired credentials such as visas and passports, and immigration overdue records. Case workflows allow cases to be created from incidents and reopened after being closed. You only need to activate these workflows once for a database. For more information on working with workflows, see Siebel Business Process Framework: Workflow Guide.

Complete the steps in the following procedure to activate the Immigration Stays and Case Workflows for Siebel Public Sector.

To activate immigration, Inbox, and case workflows

1. Navigate to the Administration - Business Process screen > Workflow Deployment > Active Processes view.
2. In the Active Workflow Processes list, query for PUB* and then PS*, and check the status of each workflow.

   If any of the required workflow processes are not returned, this means that they have not yet been activated.

3. Scroll up to the Repository Workflow Processes list.
4. Select the appropriate workflow process from the list and click Activate.

   The following table lists each Public Sector workflow process and its business object:

   Workflow Process	Business Object
   PUB GOV Case Re-open (eService)	HLS Case
   PUB HLS Create Case	PUB HLS Incident
   PUB HLS Display Error	PUB HLS Incident
   PUB HLS Go To View	HLS Case
   PUB Immigration Credential Expiry	PUB Immigration Stays
   PUB Immigration Overdue Days No Visa	PUB Immigration Stays
   PUB Immigration Overdue Days	PUB Immigration Stays
   PS Object Approval Main Process	UInbox Item History
   PUB Create Case From Incident	PUB HLS Incident
   PUB Create Case From SR	Service Request
   PUB Create Evidence From Asset	HLS Case