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This task is a step in Process of Managing Immigration Contacts.
When a traveler enters the country, the immigration officer must verify the traveler's passport and visa credentials. Each credential record includes information such as the category, identification number, status (active, expired or to be deleted), the issuing country, date issued and expiration date. Active credentials from the Contact Credentials view are listed in the Contact More Info view.
Credentials can only be created from the Immigration Contact Credential view, which ensures that credential records have a corresponding contact. The Credentials List view shows all credentials regardless of contact.
After a credential record is saved, all fields become read-only, except for the status field. If the status field is set to Expired, the entire record becomes read-only. Saved credential records cannot be deleted by an end user. Only administrators can delete credential records using the Credentials Administration view. For more information, see Administering Immigration Contact Records.
The Public Sector application includes a preconfigured workflow that finds all active credentials with an expiration date equal to the previous day's date, and sets the status for these credentials to Expired.
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